RUO stands for Research Use Only. Every product we sell is intended exclusively for in vitro laboratory research and analytical work carried out by qualified professionals. Our materials are not medicines, dietary supplements, foods or cosmetics, and they have not been evaluated for safety or efficacy in humans or animals. By ordering, you confirm that you will use them only within this scope.

No. All products are supplied strictly for laboratory research and are not for human or veterinary use, consumption, injection or any clinical, diagnostic or therapeutic application. We do not provide dosing, administration or usage guidance of any kind, and we reserve the right to decline or cancel any order that appears to be intended for non-research purposes.

Yes. Every batch is released with its own Certificate of Analysis reporting HPLC purity and mass-spectrometry identity data for that specific lot. COAs are available upon request – contact us through the Contact page or by email and include the lot number printed on your vial label.

Orders are accepted from qualified researchers and laboratories who are 21 years of age or older. You are asked to confirm your age and research-use intent when entering the site, and again with a required checkbox at checkout. We may request additional information to verify an order and can refuse service where these requirements are not met.

Store lyophilized materials sealed in their original vial, protected from light and moisture, at the temperature listed on the product page. Allow the vial to reach room temperature before opening to limit condensation, and follow your institution’s laboratory handling and safety procedures. Storage conditions for each lot are also shown on its COA.

Orders are packed with protective materials and shipped with tracking, and storage guidelines are included in every parcel. International availability depends on the destination and on local regulations for laboratory research materials. See our Shipping Policy for supported regions, carriers and estimated delivery times. We may decline orders to destinations where research materials cannot be lawfully received.

Sealed, unopened materials may be returned under our Returns Policy. For quality and safety reasons, opened or used materials cannot be returned or exchanged. If an order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and photos so that we can arrange a replacement or refund.

Our researcher support team handles questions about products, lot documentation, orders and shipping. Reach us through the Contact page or by email, and include your order or lot number so that we can help faster. We aim to reply within one business day, and requests for COAs or analytical documentation are prioritized.