Shipping Policy
How and when your order leaves our lab and what to expect on delivery.
Last updated: November 2, 2026
1. Processing time
Orders placed before 1 PM on a business day ship the same day. Orders placed later, or on weekends and holidays, ship on the next business day.
2. Shipping options and rates
Standard shipping costs $9.00 and is free on orders of $200 or more. Express shipping costs $25.00. The rate for your order is shown at checkout before you pay.
3. Delivery estimates
Standard shipping typically arrives in 2 to 5 business days and express shipping in 1 to 2 business days after dispatch. Estimates are not guarantees and can be affected by carrier delays and weather.
4. Destinations
We currently ship to addresses within the United States [confirm your shipping regions]. We cannot ship to PO boxes for express service, and we may decline destinations where research chemicals are restricted.
5. Discreet packaging
All orders ship in plain, discreet packaging. Where a product needs temperature protection, we pack it accordingly.
6. Tracking
A tracking number is emailed once your order ships. Please allow some time for the carrier's system to show the first scan.
7. Address accuracy
Please check your address carefully. We are not responsible for orders delivered to an incorrect address supplied by the customer. Reshipping costs may apply.
8. Lost, delayed or damaged parcels
If your parcel has not arrived within 10 business days of dispatch, or arrives damaged, contact support@valentinelabs.example with your order number and, for damage, photos of the package and product.
9. Customs and restrictions
You are responsible for ensuring that you may lawfully receive and use research materials at your location.